Privacy Policy

1. Policy Statement

This Policy outlines Child Unlimited’s commitment to protecting personal, sensitive and health information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all Child Unlimited:

  • staff and officers

  • volunteers and Board members

  • contractors and consultants

  • service providers and any other persons handling personal information on behalf of Child Unlimited.

3. Organisational Commitment

Child Unlimited values and respects the privacy of the people we work with and serve. We are committed to:

  • protecting personal information; and

  • complying with the Privacy Act, the APPs and any other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain its quality and security.

4. Personal Information We Collect

4.1 What is personal information?

“Personal information” means any information or opinion, whether true or not and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

In general terms, this includes information or an opinion that personally identifies you either directly (for example, your name) or indirectly.

4.2 What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us and what you choose to share. It may include:

  • name

  • mailing or street address

  • date of birth

  • email address

  • telephone number(s)

  • contact and communication records (for example, correspondence with us, records of interactions).

Under certain circumstances, Child Unlimited may also need to collect sensitive information about you. This may include information about:

  • an affiliation with a specific health condition

    If we collect sensitive information, we will do so only:

  • with your consent; or

  • if it is necessary to prevent or lessen a serious and imminent threat to life or health; or

  • as otherwise required or authorised by law

and we will take appropriate measures to protect the security of this information.

You are not required to provide personal information to us. Where reasonably possible, we will give you the option to interact with us anonymously or under a pseudonym. However, if you choose not to provide certain information or to remain anonymous, we may not be able to provide some services or otherwise effectively engage with you.

4.3 How do we collect your personal information?

We collect personal information directly from you when you:

  • interact with us over the phone

  • interact with us in person

  • interact with us online (including via our website, forms or social media)

  • participate in surveys, questionnaires or research activities

  • attend a Child Unlimited event

  • subscribe to our mailing list or publications

  • apply for a position with us as an employee, contractor or volunteer.

5. Use & Disclosure

5.1 How do we use your personal information?

We may use personal information for purposes connected with our functions and activities, including to:

  • provide you with information, services or support that you request from us

  • deliver a more personalised experience and service offering

  • plan, evaluate and improve the quality, safety and effectiveness of our programs and services

  • manage our relationships with stakeholders, partners, donors and supporters

  • carry out internal administrative, governance and reporting functions

  • undertake marketing, communication and research activities (where permitted by law and, where relevant, with your consent)

5.2 Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy and where you would reasonably expect us to do so, for example to:

  • our third-party service providers (for example, IT, data storage, event management and communication platforms)

  • our marketing, communications or design providers

  • our professional advisors (for example, legal, financial, audit and insurance advisors)

  • funding bodies and partner organisations where required under funding or collaboration agreements

  • Where we disclose personal information to third parties, we will take reasonable steps to ensure it is handled in a manner consistent with this Policy and applicable privacy laws.

6. Data Storage, Security and Online Activity

6.1 How do we protect your personal information?

Child Unlimited takes reasonable steps to keep personal information confidential and secure. Measures may include:

  • physical security for our premises and records

  • restricting access to personal information to personnel who need it to perform their work

  • secure storage and role-based access controls for electronic records

  • technological safeguards such as password protection, firewalls and up-to-date anti-virus software

  • staff training on privacy and information security.

6.2 Transfer of personal information overseas

Some of the third-party service providers to whom we disclose personal information may be based in, or have servers located in, countries outside Australia, including in:

Some of the third-party service providers to whom we disclose personal information may be based in, or have servers located in, countries outside Australia, which may change from time to time.

Where this occurs, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information.

6.3 Online activity

Cookies

The Child Unlimited website may use cookies. A cookie is a small file that is stored on your device. Cookies help us recognise your device across visits and improve your experience of our website.

We do not use cookies to identify you personally. If you do not wish to receive cookies, you can adjust your browser settings to refuse cookies. Please note that disabling cookies may affect the functionality of our website.

Website analytics

Our website may use analytics services, e.g. Google Analytics, to help us understand visitor traffic and usage patterns so we can improve our services and content. While this data is generally collected on an anonymous basis, in some circumstances it may be combined with other information to identify an individual.

Direct marketing

We may send you direct marketing communications about our services, programs, events, opportunities or fundraising activities that we consider may be of interest to you, where you have requested or consented to receive such communications, or where otherwise permitted by law.

These communications may be sent via mail, SMS, fax or email, in accordance with applicable marketing laws such as the Spam Act 2003 (Cth). You may opt out of receiving marketing communications at any time by:

  • following the “unsubscribe” instructions in the communication; or

  • contacting us using the details in the How to contact us section below.

We may also use your personal information, or disclose it to third parties, for the purposes of targeted or interest-based advertising (including online behavioural advertising) where permitted by law.

6.4 Retention of personal information

We will not keep your personal information for longer than is reasonably necessary for the purposes for which it was collected, unless we are required by law to retain it for a longer period (for example, for record-keeping or funding obligations).

7. Access & Correction

Child Unlimited aims to ensure that personal information is accurate, complete and up to date.

If you wish to request access to, or correction of, the personal information we hold about you, please contact us using the details below. We will usually respond to your request within 30 days.

  • we may ask you to verify your identity;

  • we will tell you if we cannot provide certain information and explain why (for example, if it would unreasonably impact another person’s privacy);

  • if we refuse to correct information, we will tell you why and how you can complain.

8. Inquiries & Complaints

If you have a complaint or concern about how Child Unlimited handles, processes or manages your personal information, please contact:

Child Unlimited Privacy Officer

Email: hello@childunlimited.org

Post:

Child Unlimited

  • Building C29 HTH Level 3 North

  • 55 Botany Street

  • Kensington NSW 2033

We may require proof of your identity and sufficient details of your complaint to enable us to properly respond. Please allow up to [insert timeframe, e.g. 30] days for a response.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via the OAIC website at www.oaic.gov.au.

9. Review

This policy will be reviewed by the Board annually to ensure it remains current and compliant with any changes in ACNC or ATO regulations.